33eg Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to the operation of the 33eg platform, whose website is https://33eg.cam. This Policy explains what information 33eg collects about you, how that information is used, with whom it may be shared, and what measures we take to protect your information.

By using our website or registering an account, you are agreeing to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

33eg provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors.

2 Information We Collect

33eg collects information from various sources. Below is a breakdown of the categories of information collected:

2.1 Information You Provide Directly

When you register on our platform or use our services, you voluntarily provide the following information:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification)
• Mobile number
• Residential address
• Payment method details (partial details of bKash, Nagad, Rocket, Upay, or bank account numbers)
• National ID card or passport number for identity verification

2.2 Automatically Collected Information

When you browse our website, the following information may be collected automatically through technical means:

• IP address and device identifier
• Browser type and version
• Operating system
• Pages visited, session duration, and click activity
• Referral source (how you arrived at our site)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and payment processing purposes, we may receive limited information from trusted third parties. This information is used solely for the purpose of account verification and ensuring security.

3 Purpose of Using Your Information

33eg uses your information for the following legitimate purposes:

• Account Management: To create, secure, and manage your account.
• Service Delivery: To complete gaming, betting, and financial transactions.
• Identity Verification: To conduct KYC (Know Your Customer) processes for legal compliance and age verification.
• Customer Support: Our 24/7 support team may use your information to resolve your issues and complaints.
• Fraud Prevention: To detect and prevent unauthorized activity, money laundering, and other illegal actions.
• Communications: To send account updates, payment confirmations, and security notifications.
• Service Improvement: For analytical purposes to improve our platform, game selection, and user experience.
• Responsible Gaming: To monitor your gaming behaviour and take protective measures when needed.

4 Information Sharing and Disclosure

In limited circumstances, 33eg may share your information with the parties listed below. Strict confidentiality agreements are maintained in each case:

4.1 Payment Processors

To complete financial transactions, we share the necessary amount of information with payment service providers such as bKash, Nagad, Rocket, and Upay. The same policy applies to the relevant bank in the case of bank transfers.

4.2 Technology and Service Providers

We use trusted technology partners for cloud hosting, data analytics, customer service software, and security services. These partners may only process information in accordance with our instructions.

4.3 Legal Obligations

We may be required to disclose your information in response to applicable laws in Bangladesh, judicial orders, or legitimate requests from government authorities.

4.4 Fraud Prevention

Information may be shared with the relevant regulatory bodies to assist in identifying money laundering, fraud, or other financial crimes.

5 Cookies and Tracking Technologies

33eg uses cookies to improve website functionality and personalise your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions and ensuring security.
• Performance Cookies: Analyse which pages of the website are visited most and how long loading takes.
• Functionality Cookies: To remember your preferences such as language selection and account settings.
• Analytics Cookies: Collect anonymous statistics to understand how our platform is being used.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may disrupt some basic functionality of the website.

6 Data Retention and Security

6.1 Retention Period

We retain your information for as long as your account is active and for as long as necessary to fulfil the purpose of providing services. Financial transaction and identity verification records are retained for the period required by legal obligations. Some information may be retained even after an account is closed for fraud prevention and dispute resolution purposes.

6.2 Security Measures

33eg uses industry-standard security technology to protect your information:

• SSL (Secure Sockets Layer) encryption — keeps all data in transit between your browser and our servers secure.
• Data encryption — sensitive information that is stored is kept in encrypted form.
• Firewall and intrusion detection systems.
• Two-Factor Authentication option.
• Regular security audits and vulnerability assessments.
• Access to data is restricted to authorised personnel only.

6.3 Steps Taken in Case of a Data Breach

If a security breach is identified, we will notify affected users as quickly as possible and take appropriate remedial action.

7 Your Rights

You have the following rights regarding your information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Data Portability: You may request your information in a structured and readable format.
• Right to Object: You may object to a specific use of your information.

To exercise any of the above rights, contact us at: [email protected]

We will endeavour to respond within a reasonable time after receiving your request.

8 International Data Transfers

Our technology infrastructure may use servers located in various countries. Whenever an international data transfer is required, we ensure that:

• The receiving party maintains appropriate data protection standards.
• Legally recognised methods are used for data transfers.
• Confidentiality agreements with third parties remain in effect.

Personal data processing is always conducted on the basis of minimum necessity and within the limits of a defined purpose.

9 Protection of Minors

33eg strictly prevents individuals under the age of 21 from registering and using our services. We do not intentionally collect any personal information from minors.

If we have credible evidence that a minor has created an account, we will immediately close that account and delete the associated information.

10 Responsible Gaming and Use of Information

33eg is committed to responsible gaming. As part of this commitment, we may use information about your gaming behaviour in order to:

• Identify early signs of problematic gaming.
• Inform you about protective tools (such as deposit limits and self-exclusion) when needed.
• Provide information on access to responsible gaming resources.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Third-Party Links and Services

Our platform may sometimes reference third-party services (such as game providers Pragmatic Play, Spribe, JILI, and others). These third parties have their own privacy policies, and 33eg's Policy does not apply to them.

We are not responsible for the data protection practices of third parties. You are advised to read their own privacy policies before using their services.

12 Policy Changes

33eg may update this Privacy Policy from time to time due to service improvements, legal changes, or business needs. For any significant changes, we will notify you by email or through a notice on the website.

Continued use of the website after a change takes effect will be considered as your acceptance of the updated Policy. You are therefore advised to visit this page regularly.

Previous versions of the Policy may be made available upon request. Contact us at [email protected] for this.

13 Contact and Complaints

For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, contact us through the following:

• Email: [email protected]
• Live Chat: Through the website's 24/7 live chat support

We will endeavour to respond to your message as quickly as possible. Complex data protection requests may take some additional time to complete properly.